#comunicacirco

Project
Main discipline
Multidisciplinary
Organisation
Ass.ne IdeAgorà / Mirabilia Festival
Milano, Italy
When
from July 2016 to July 2016
Frequency
Finished

A fun “social media storytelling” workshop to experience the festival in a special way

Focusing on Public Engagement, #comunicacirco offers to the public a short communication seminar and proposes to the participants to become the main communicators of the festival, using their social contacts and new approaches to communication. This highly innovative formula has a double purpose: it multiplies and increases hugely the communication about events of the festival and about the festival itself, reaching new audiences, usually impossible to reach for the festival itself, involving all ages and typologies (families, teenagers, journalists, adults, etc) and, on the other side, allows the festival to observe from outside the real reception that the audience has of the programme and shows, which often differs from the perception that the organizers and artists have.

 

Goals of the action: 
  • Widening / increasing audiences
  • Deepening relationship with the audience
  • Diversifying audiences
Target group: 
  • Current audiences
  • Potential / Lapsed audiences
  • Hard-to-reach audiences
Segmented approach : 
No
Specific budget for audience development : 
  • Yes
Staff members with audience development tasks or training : 
  • No
Starting point

Official social medias, website and newsletters reach only already involved and interested audience.  We needed a new approach to social communication, so we decided to improve audience engagement through the communication itself. We started from the audience desire to be part and to play a key role in the festival. We wanted to involve different generations together. Besides, our goal was to know how audiences perceived the festival artistic project and its activities. #comunicacirco was an answer and an opportunity to full fill all these needs.

 

How?

3 days free workshops, 3 times a day. Programme. Day 1 workshops: “Why storytelling through social media is important”, “Searching for empathy: socializing a live event by creating engagement” and “Inroads 2.0”. Day 2 workshops: “Hashtags: a fundamental tool to create a new relationship between cultural enterprise and territory”, “Case studies analysis” and “Inroads 2.0”. Day 3 workshops: “Tutoring and assistance in the creation of the last posts”, “Active Storytelling” and “Inroads 2.0”.

 

Impact of the action
  • Most of the participants involved on the first module also did the second and the third.
  • Participants from the first module invited new people to the next modules.
  • Audience involved on spreading and communication brought a surprising large number of new spectators to paying shows.
  • High visibility on independent social networks.
  • High involvement, posts, comments, activity.
  • Huge mass of alternative (non official) communication, including pictures, web sites, commentaries, etc.
Audience strategy
  • Communication, Media and Marketing
  • Audience engagement
  • Innovative formats more appealing for the target audience
  • Education (workshops, lectures around the works, etc.)
Measuring Impact: Indicators
Quantitative
  • Number of spectators / participants
  • Media strategy results (number of clicks, likes, downloads, etc.)
Qualitative
  • Co-creation / active engagement proposals
  • Feedback during spectacles (applauses, informal comments...)
  • Buzz in professional and arts sector
  • Comments online from spectators
  • Capacity building / Internal skills
  • New partnerships
Audience tips
  • The process is self-powered. Once started, even with a small number of participants, it grows by itself.
  • It's important to develop all the modules.
  • The social media manager of the festival has to be attentive to this alternative communication and connect it to the official channels, in order not to loose a great opportunity to develop a massive communication and increase public engagement and participation.
Address
61A Via Andrea Maria Ampère
Milano 20131
Italy